Free Worldwide Shipping

Frequently Asked Questions


1. How long are shipping times?

Your products will ship within 1 to 5 days after placing your order, and then take up 20-30 days to reach to your door step. The shipping time is a little longer than usual because of what is going on lately. Galaxy Lantern have estimated your shipping time in the product description. 

2. What is your return policy?

Instead of returning items, you can contact us for a full refund. Why? Returns have a carbon footprint that can easily be solved with a full refund instead. So just contact us on what went wrong send a picture, and we'll give your money back in full. Then if possible, you can donate your product to a local charity or recycle it.

3. Can I cancel my order?

Cancellations are possible if you do not receive your package during the timeframe specified for each individual product. Sometimes orders get sent out before we can process the cancellation. So if you cancel your order bus still receive the package, then please go ahead and do one of the three things: recycle it, donate it, or enjoy it.

4. What happens if I receive the wrong item?

if there is an issue with your order -- if its the wrong size, wrong color defective or otherwise not exactly what you wanted -- then simply notify us and we'll give you a full refund. You wont be asked to ship the item back to us.

5. Do you offer exchanges?

We do not offer exchanges. However if for any reason you didn't get the exact product you expected. Just let us know and we will get you a new one.